We have updated our Privacy Policy. Our policy describes how we may collect, use, process and share your personal information. We use cookies which vary by type and jurisdiction. 
Visit the Your Privacy Choices link at the bottom of our website, which describes cookies we use and how to manage them.

We understand that this has been a difficult time for many of our customers. In addition to offering our Customer Assistance Program (CAP), formerly known as Water Rate Assistance Program (WRAP), and very flexible payment plans, we suggest reaching out to the following local resources for further help.

  1. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility payments. They will provide contact information, website URLs and phone numbers.
  2. West Valley Community Services offers water bill assistance to the areas they cover. Call (408) 255-8033.
  3. St Vincent De Paul Society - Santa Clara County: call (408) 249-2853. The type of assistance will vary by church and location.
  4. Sacred Heart Community Service & Valley Water help low-income households pay water bills. Visit sacredheartcs.org/utility-assistance or call 1-877-278-6455.